How to contact SendGrid support

If you can log in

  1. Navigate to the Twilio SendGrid Support Portal
  2. Click Login & Contact Support.

A link on the Support Portal page where customers can log in to submit a support ticket.

  1. If you are not currently logged in, you will be redirected to the Twilio SendGrid login page. Once logged in, click Contact Support.
  2. You will now see your support contact options.
  • All Twilio SendGrid customers can submit a ticket using our web form or send us a Twitter DM @SendGridSupport.
  • Paying Twilio SendGrid customers have the option to contact support via chat or by submitting a ticket using our web form.
  • SendGrid customers with Pro or higher tier plans have access to phone support.

If you cannot log in

If, for any reason, you have lost access to your Twilio SendGrid account, you can still submit a support ticket.

  1. Navigate to the Twilio SendGrid Support Portal
  2. Click Trouble Logging In?.

A link on the Support Portal page to display options for customers who cannot login.

  1. A drop-down menu will display options that may be related to your login issue. Select the option that best fits your situation. If you are unsure, select I am having a different login issue.

A list of options customers can select that may be related to their authentication issues.

  1. Once you select a reason you are having trouble logging in, you will be taken to a form where you can submit a ticket without authenticating.

Support Hours

  • Ticket support - 24/7
  • Social support - 24/7
  • Chat support - 24/7 (For paying customers)
  • Phone support is available for customers with a Pro or higher account 7:00AM - 5:00PM MST, Monday - Friday.

Need some help?

We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd browsing the SendGrid tag on Stack Overflow.