How to contact SendGrid support

You can contact SendGrid support from the SendGrid Support Portal.

If you can log in

  1. Click Login & Contact Support
  2. If you are not currently logged in, you will be redirected to the Twilio SendGrid login page. Once logged in, click Contact Support.
  3. You will now see your support contact options.
  • All Twilio SendGrid customers can submit a ticket using our web form or send us a Twitter DM @SendGridSupport.
  • Paying Twilio SendGrid customers have the option to contact support via chat or by submitting a ticket using our web form.
  • SendGrid customers with Pro or higher tier plans have access to phone support.

If you cannot log in

If, for any reason, you have lost access to your Twilio SendGrid account, you can still submit a support ticket.

  1. Click Trouble Logging In?.
  2. A drop-down menu will display options that may be related to your login issue. Select the option that best fits your situation. If you are unsure, select I am having a different login issue.
  3. Once you select a reason you are having trouble logging in, you will be taken to a form where you can submit a ticket without authenticating.


Support Hours

  • Ticket support - 24/7
  • Social support - 24/7
  • Chat support - 24/7 (For paying customers)
  • Phone support is available for customers with a Pro or higher account 7:00AM - 5:00PM MST, Monday - Friday.
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