How to contact SendGrid support

You can contact SendGrid support from the SendGrid Support Portal. Click Login & Contact Support, and then Contact Support to see your support contact options. Paying SendGrid customers have the option to contact support via chat, or by submitting a ticket using our web form. SendGrid customers with a Pro or higher tier plan have access to phone support as well. All SendGrid customers have the option to submit a ticket using our web form.

Support Hours

  • Ticket support - 24/7
  • Chat support - 24/7 (For paying customers)
  • Phone support is available for customers with a Pro or higher account 7:00AM - 5:00PM MST, Monday - Friday.

Need some help?

We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd browsing the SendGrid tag on Stack Overflow.