Resetting your Username and Password
Twilio Unified Login users
If you're using Twilio Unified Login, you can change your email or update your password only in the Twilio Console. For Unified Login users, your username is the email address that you use to log in to the Twilio Console.
The content on this page applies only to SendGrid users who aren't yet using Unified Login.
If you already know your password, you can change your SendGrid password by editing your Account Details in the UI. If you've forgotten your password, you can reset it on the Reset password page.
To change your password using the SendGrid UI:
- From the homepage, select the drop-down in the top left corner and then select Account Details, or navigate to Settings, and then click Account Details.
- Locate the Password section, and click the edit icon.
- Enter your current password, a new password, and confirm the new password. Then, click Save.
If for some reason you cannot remember your password and cannot log in, you can still change your password.
To reset your password using the Forgot Password link:
- Navigate to the SendGrid login page.
- Click Forgot Password.
- Enter your SendGrid username.
Twilio SendGrid will send you an email with account reactivation steps. Follow these steps to access your account again. If you don't receive the email, you may not be entering the correct username.
To change your username:
- From the homepage, select the drop-down in the top left corner and then select Account Details, or navigate to Settings, and then click Account Details.
- Locate the Username section, and click the edit icon.
- Enter a new username. Then, click Save.
In the event that you forget your username, you can reset it by filling out this SendGrid support form.
