The email address associated with your SendGrid account is required to receive notifications, billing alerts, and passwords reset emails. In the event that you lose access to this email address, you have several recovery options.
- (Recommended) Have your email administrator re-create the email address associated with the SendGrid account in question, and then request a password reset email. SendGrid support can help if you don't know the email associated with your account.
- If you are unable to recreate or obtain access to a lost email address, you can create a new SendGrid account. In order to ensure data privacy and security, SendGrid will not be able to transfer data from an old account to a new account. We understand that this is inconvenient. If at all possible, re-creating the email address associated with your SendGrid account is preferred for this reason.
- If neither of the above options fit your account recovery situation, please contact our support team for assistance.
With our new Unified Identity feature, you can now use your Twilio credentials for SendGrid access. This means that your Twilio account email can also be used to access your SendGrid account. In case you lose access to your email address associated with SendGrid, you can take advantage of Twilio's account recovery options, ensuring a smoother recovery process. For assistance with account recovery or email access, please contact our support team.
Unified Login allows Twilio users to use their Twilio email, password, and authentication settings across multiple products, including Segment and SendGrid. Learn more