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Spam Reports API

Spam Reports are triggered when a recipient marks one of your emails as spam. Spam reports can only be gathered from Internet Service Providers (ISPs) that provide a feedback loop.

It is important that addresses that have marked your messages as spam be permanently removed from your send list, even if the recipients have previously opted into receiving your messages. Continuing to send to customers who have reported your email as spam can severely affect your deliverability rating.

You can also access your Spam Reports from the Suppressions settings menu in the Twilio SendGrid App.

For more information, please see our Spam Reports documentation.

Delete spam reports

Delete spam reports

DELETE /suppression/spam_reports

This endpoint allows you to delete your spam reports.

Deleting a spam report will remove the suppression, meaning email will once again be sent to the previously suppressed address. This should be avoided unless a recipient indicates they wish to receive email from you again. You can use our bypass filters to deliver messages to otherwise suppressed addresses when exceptions are required.

There are two options for deleting spam reports:

  1. You can delete all spam reports by setting the delete_all field to true in the request body.
  2. You can delete a list of select spam reports by specifying the email addresses in the emails array of the request body.

Authentication

  • API Key

Headers

Authorization
string
default: Bearer <<YOUR_API_KEY_HERE>>
required
on-behalf-of
string
default: The subuser's username. This header generates the API call as if the subuser account was making the call.

Request Body

object
delete_all
boolean

Indicates if you want to delete all email addresses on the spam report list.

emails
array[string]

A list of specific email addresses that you want to remove from the spam report list.

{
  "delete_all": false,
  "emails": [
    "example1@example.com",
    "example2@example.com"
  ]
}

Responses

object
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